1. Data Controller

The data controller responsible for the processing of personal data is:

• Legal name / Owner: Apostolos Tranoulis
• Trading name: Neo Athens
• Address: Zoodochou Pigis 14, Ilion 131 21, Greece
• VAT Number / Tax Office: 147189714
• Email: info@neoathens.com
• Phone: +30 693 698 2380

2. What personal data we collect

We collect only the personal data that is necessary for the operation of our online store, the processing of orders, customer communication, and compliance with our legal obligations.

When browsing the website

• technical information, such as IP address, device type, browser, and operating system,
• cookie data and similar technologies, according to the Cookies section of this policy,
• website usage data, where you have given consent for analytics or marketing cookies.

When placing an order

• full name,
• billing and shipping address,
• email address and phone number,
• order and product details,
• any notes, specifications, customisation choices, or files provided by the customer for the creation of the product,
• invoice details, where required.

When contacting us

• name, email address, phone number, and message content,
• any additional information you choose to send us.

3. Purposes and legal basis of processing

Purpose	Data	Legal basis
Processing and fulfilment of orders	Customer details, shipping details, product details	Performance of a contract
Creation of customised products	Specifications, choices, notes, or files provided by the customer	Performance of a contract
Payments and invoicing	Transaction, billing, and invoice details	Performance of a contract and legal obligation
Product delivery	Full name, address, phone number, order details	Performance of a contract
Customer support	Contact details and message content	Legitimate interest or performance of a contract
Newsletter or promotional communication	Email address, name, communication preferences	Consent
Analytics and website improvement	Cookies, technical data, usage statistics	Consent, where required

4. Payments

Payments are made through the payment methods available at checkout. If payment providers such as a bank, card processor, Viva Wallet, Stripe, PayPal, or another provider are used, the payment is completed through the secure environment of the respective provider.

Neo Athens does not store full payment card details, such as card number, CVV, or other sensitive banking data.

Add the actual payment providers here before publishing: [PAYMENT PROVIDERS].

5. Recipients of personal data

Personal data may be shared only where necessary for the operation of the e-shop, the fulfilment of an order, or compliance with legal obligations.

• website hosting and technical support providers,
• WordPress / WooCommerce platform and related plugins,
• payment providers,
• courier or transport companies,
• accountants, tax advisors, or legal advisors, where required,
• email, newsletter, analytics, or marketing providers, where used.

We do not sell the personal data of our customers or visitors to third parties.

6. Data retention

We retain personal data only for as long as necessary for the purposes for which it was collected, unless a longer retention period is required by tax, accounting, or other applicable legislation.

• Order and invoicing data is retained for as long as required by tax and accounting legislation.
• Communication messages are retained for as long as necessary to respond to and manage the request.
• Newsletter data is retained until consent is withdrawn or the user unsubscribes.
• Cookies are retained according to the duration stated for each cookie category.

7. User rights

Under applicable personal data protection legislation, you have the following rights:

• right of access to your personal data,
• right to rectification of inaccurate or incomplete data,
• right to erasure, where permitted by law,
• right to restriction of processing,
• right to data portability,
• right to object to processing,
• right to withdraw consent, where processing is based on consent.

To exercise your rights, you may contact us at info@neoathens.com.

You also have the right to lodge a complaint with the Hellenic Data Protection Authority if you believe that the processing of your personal data violates applicable legislation.

8. Data security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, or disclosure.

The website uses secure HTTPS/SSL connection. However, no electronic transmission or storage system can be considered completely secure.

9. Cookies

Cookies are small text files stored on your device when you visit a website. They are used for the proper operation of the e-shop, maintaining the shopping cart, completing orders, improving user experience and, where you give consent, for analytics or marketing purposes.

Cookie categories that may be used

Category	Description	Consent
Necessary cookies	Required for the basic operation of the website, such as cart, checkout, security, user login, and cookie preferences.	Not required
Functional cookies	Help store user choices or preferences, where applicable.	May be required
Analytics cookies	Used for traffic analysis and website improvement.	Required
Marketing cookies	Used for advertising, remarketing, social media pixels, or personalised content.	Required

Indicative WooCommerce / WordPress cookies

If the website operates as a WooCommerce e-shop, it may use necessary cookies such as:

• woocommerce_cart_hash – helps detect changes in the shopping cart.
• woocommerce_items_in_cart – stores information about products in the cart.
• wp_woocommerce_session_ – maintains a unique customer session for cart functionality.
• woocommerce_recently_viewed – stores recently viewed products, where enabled.
• wordpress_logged_in_ – used for logged-in users.

Managing cookies

You can change or withdraw your consent at any time through the website’s cookie settings.

Open cookie settings